Returns & Exchanges

1. Tea & Consumable Return Policy

Because tea is an organic, food-grade consumable product, we are unable to accept returns or exchanges on opened or unopened tea canisters for sanitary and safety reasons. We appreciate your understanding, as this policy ensures that all tea leaving our facility complies with the highest health and quality control benchmarks.

If you are new to Roy's Tea, we highly recommend exploring our smaller 50g sample sizes or seasonal collections before committing to larger reserves.

2. Quality Guarantee & Damaged Shipments

Your satisfaction is our primary focus. If your shipment arrives damaged, is missing items, or if you believe there is a quality discrepancy, please contact us within 7 days of delivery.

Please email us at care@roystea.com with your order number and a photograph of the damaged item or packaging. We will gladly arrange for a complimentary replacement or store credit.

3. Gifting Accessories & Non-Consumables

For tea accessories, strainers, tea sets, or unused wooden gifting caskets (not including tea packages contained inside), we accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same pristine condition they were received.

Please note that customers are responsible for the shipping fees associated with returning non-consumable accessories, unless the return is due to a product defect.

4. Refund Methods

Once an eligible accessory return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

5. Order Cancellations

You can cancel an order within 1 hour of placing it, provided it has not already been dispatched from our fulfillment facility. To cancel, please contact our support desk immediately via telephone or email.